Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of House of Voice services provided by Kumar Odevall AB ("Company", "we", "us", "our"). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services.

2. Services Description

House of Voice provides AI-powered voice assistant solutions including but not limited to:

• Voice AI call handling and automation
• Custom voice assistant development
• Voice data processing and analytics
• Integration services with third-party platforms
• Consulting and support services

Service specifications are detailed in individual service agreements or order forms.

3. Account Registration & Obligations

3.1 Account Creation

To use our services, you must:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Be at least 18 years old or have legal capacity to enter contracts
• Represent and warrant that you have authority to bind your organization

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4. Use of Services

4.1 Permitted Use

You may use our services only for lawful business purposes in compliance with all applicable laws and regulations.

4.2 Prohibited Use

You may NOT:

• Use services for illegal, fraudulent, or harmful purposes
• Violate any laws, including GDPR, data protection, or privacy laws
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble our software
• Resell or redistribute our services without authorization
• Use services to harass, threaten, or harm others
• Transmit malware, viruses, or harmful code
• Interfere with service operation or security

4.3 Compliance

You are responsible for ensuring your use of voice AI services complies with:

• GDPR and applicable data protection laws
• Telemarketing and call recording regulations
• Industry-specific regulations (healthcare, finance, etc.)
• Obtaining necessary consents from call participants

5. Data Processing & Privacy

Our processing of your data is governed by our Privacy Policy and any Data Processing Agreement (DPA) we enter into.

5.1 Your Data Responsibilities

You represent and warrant that:

• You have legal rights to all data you provide to our services
• You have obtained necessary consents for voice data collection
• You comply with all applicable data protection laws
• You will not provide illegal or infringing content

5.2 Voice Data

Voice recordings and transcriptions are processed according to our Privacy Policy. You acknowledge that:

• Voice data may be used to improve AI models (with appropriate safeguards)
• Data retention periods apply as specified in service agreements
• You can request deletion of voice data subject to legal obligations

6. Fees & Payment

6.1 Pricing

Fees are specified in your service agreement or order form. Prices may be based on:

• Monthly subscription fees
• Usage-based pricing (per call, per minute, etc.)
• Custom project fees

6.2 Payment Terms

• Invoices are payable within 30 days unless otherwise agreed
• Late payments may incur interest at the applicable statutory rate
• We may suspend services for non-payment after notice
• All fees are exclusive of VAT and applicable taxes

6.3 Price Changes

We may modify pricing with 60 days' notice. Continued use after price changes constitutes acceptance.

7. Intellectual Property

7.1 Our IP

All rights, title, and interest in our services, software, AI models, and technology remain our exclusive property. You receive only a limited license to use the services.

7.2 Your IP

You retain ownership of your data and content. You grant us a license to use your data solely to provide services and improve our AI models (subject to anonymization and Privacy Policy terms).

7.3 Feedback

Any feedback or suggestions you provide may be used by us without obligation or compensation.

8. Service Level & Availability

8.1 Uptime

We strive for high service availability but do not guarantee uninterrupted service. Target uptime and support response times are specified in service-level agreements (SLAs) where applicable.

8.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

8.3 No Warranty

Services are provided "as is" without warranties of any kind. We do not guarantee:

• Error-free or uninterrupted operation
• 100% accuracy of AI transcriptions or responses
• Compatibility with all third-party systems
• Specific business outcomes or results

9. Liability & Indemnification

9.1 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, consequential, or special damages
• We are not liable for data loss if you fail to maintain backups
• Force majeure events (beyond our reasonable control) excuse performance

9.2 Your Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your violation of these Terms
• Your violation of laws or third-party rights
• Your data or content
• Unauthorized use of your account

10. Term & Termination

10.1 Term

These Terms remain in effect while you use our services. Service agreements specify contract duration.

10.2 Termination by You

You may terminate by providing written notice according to your service agreement (typically 30 days).

10.3 Termination by Us

We may suspend or terminate services if:

• You breach these Terms
• Payment is overdue beyond cure period
• You engage in illegal or harmful activities
• Required by law or court order

10.4 Effect of Termination

• You must immediately cease using services
• Outstanding fees become immediately due
• We may delete your data after 30 days (subject to legal retention)
• You may request a data export before deletion

11. Confidentiality

Both parties agree to keep confidential information received from the other party confidential, except:

• Information that is publicly available
• Information independently developed
• Disclosure required by law
• Disclosure to professional advisors under confidentiality obligations

12. Governing Law & Disputes

12.1 Governing Law

These Terms are governed by Swedish law.

12.2 Dispute Resolution

Disputes shall be resolved through:

1. Negotiation: Good-faith discussions to resolve disputes
2. Arbitration: If negotiation fails, arbitration under Swedish arbitration rules
3. Jurisdiction: Courts of Stockholm, Sweden have exclusive jurisdiction

13. Changes to Terms

We may modify these Terms with 30 days' notice. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

If you do not agree to changes, you may terminate your service agreement.

14. General Provisions

14.1 Entire Agreement

These Terms, together with service agreements and Privacy Policy, constitute the entire agreement.

14.2 Severability

If any provision is unenforceable, the remainder remains in effect.

14.3 No Waiver

Failure to enforce any right does not constitute a waiver.

14.4 Assignment

You may not assign these Terms without our consent. We may assign to affiliates or in connection with a merger or sale.

14.5 Notices

Legal notices must be sent to:
Kumar Odevall AB, Nautilisvägen 2, 181 66 Lidingö, Sweden
Email: hello@houseofvoice.ai

15. Contact Information